ALSW HANDLE WITH CARE PROGRAM

 

ALSW Handle with Care is a future forward thinking initiative designed with sustainability, secureness and sturdiness in mind for a seamless, reliable packaging experience.

SHIPPING OPTIONS

USPS PRIORITY*                     DOMESTIC              1-3 DAYS

 

USPS FIRST-CLASS MAIL      DOMESTIC              1-4 DAYS

 

DHL INTL                                  INTERNATIONAL  4-10 DAYS

 

*Includes insurance

WHERE DO YOU SHIP?

WE SHIP WORLDWIDE. PLEASE  LOOK AT THE SHIPPING RATES AND TAXES DERIVED FROM YOUR ORDER FOR GEOGRAPHICAL SPECIFICS.

BY PLACING AN ORDER WITH US, YOU AUTHORIZE US OR OUR DESIGNEE TO FACILITATE SHIPMENT TO YOUR ADDRESS OUTSIDE CANADA &. THE UNITED STATES. YOU ALSO ACKNOWLEDGE THAT, PURSUANT TO THE CUSTOMS LAWS OF YOUR PLACE OF DELIVERY, THE SHIPMENT MAY INCUR DUTIES AND IMPORT TAXES UPON DELIVERY. THIS CHARGE IS DETERMINED BY YOUR LOCAL CUSTOMS AUTHORITY. PAYMENT OF THESE MAY BE NECESSARY TO RELEASE YOUR ORDER FROM CUSTOMS. FOR MORE INFORMATION, PLEASE CONSULT YOUR LOCAL CUSTOMS OFFICE.

HOW LONG UNTIL MY ORDER SHIPS?

ALTHOUGH WE DO NOT ANTICIPATE ANY ISSUES, ALL ORDERS ARE STILL SUBJECT TO DELAYS DUE TO INCLEMENT WEATHER, COVID-19 RESTRICTIONS AND OTHER GENERAL DELAYS. FOR ORDERS PLACED ON THE NIGHT OF A DROP PLEASE ALLOW ADDITIONAL TIME FOR THE ORDER TO PROCESS AND SHIP. 

WHAT IF THERE IS AN ERROR ON MY SHIPPING ADDRESS?

PLEASE BE SURE TO DOUBLE CHECK ALL INFORMATION BEFORE CHECKING OUT TO ENSURE A QUICK SHIPPING PROCESS. IF YOU NOTICE AN ERROR, CONTACT CUSTOMER SERVICE IMMEDIATELY. PLEASE PROVIDE THE CORRECT ADDRESS INFO IN YOUR EMAIL.

HOW CAN I TRACK MY ORDER?

ONCE YOUR PACKAGE HAS SHIPPED, YOU WILL RECEIVE AN EMAIL WITH A CORRESPONDING TRACKING INFORMATION.

WHAT IF MY PACKAGE IS LOST?

WE WILL ENSURE YOUR PACKAGE IS SENT OUT IN TIME BUT ONCE THE PACKAGE LEAVES OUR FACILITY, IT FALLS UNDER THE LIABILITY OF THE COURIER AND CAN BE SUBJECT TO ISSUES THAT ARE OUT OF OUR CONTROL. YOU WILL NEED TO CONTACT THE ACCORDING SHIPPING SERVICE FOR UPDATES ON ANY DELAYS OR SHIPPING ERRORS.

PLEASE MAKE INQUIRIES ON IDLE PACKAGES WITHIN 30 DAYS FROM THE ORDER DATE.

HOW DO I CANCEL MY ORDER?

ONCE AN ORDER IS SUBMITTED, WE CANNOT CANCEL OR MODIFY IT.

WHAT IS THE REFUND POLICY?

ALL SALES ARE FINAL. IN THE CASE OF DAMAGED OR INCORRECT GOODS RECEIVED, PLEASE CONTACT CUSTOMER SERVICE IMMEDIATELY TO REVIEW AND RESOLVE.

PLEASE MAKE INQUIRIES ON DAMAGED OR INCORRECT GOODS WITHIN 7 DAYS OF THE DELIVERY DATE. NO INQUIRIES WILL BE ACCEPTED BEYOND THE 7 DAY PERIOD.

WHAT IF SOMETHING IS OUT OF STOCK?

STAY TUNED ON OUR SOCIAL MEDIA CHANNELS  AND SUBSCRIBE TO THE ALSW NEWSLETTER FOR ANY FUTURE RESTOCK ANNOUNCEMENTS AND DROPS.

 

ACCESSIBILITY STATEMENT

ALSW is committed to offering an inclusive digital experience that is accessible to all who choose to visit our site, in compliance with ADA standards and WCAG2 guidelines. We believe that visitors should be able to easily access our website regardless of disability and we work constantly to ensure a positive experience for all. This includes being readable, operable, and understandable to the fullest extent possible. We do so by attempting to meet WCAG 2.0 Accessibility Guidelines to the best of our abilities.

 

PLEASE CONTACT US AT INFO@AL-SW.COM FOR ANY FURTHER QUESTIONS.